Online and Mobile Banking Updates
System Maintenance Schedule: Maintenance is performed on Sundays between 6:00 PM – midnight (Hawaii Time). Online and Mobile Banking may be intermittently unavailable during this time. As an alternative, call TSB Phone Banking at 1-800-951-8418 for account and transaction information or to schedule a funds transfer.
Safe Online Banking brochure (PDF) provides simple tips to protect your assets and identity, information on cyber-frauds, tools and resources available for victims.
| Important Updates |
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| 05/17/2024: Consumer Online Banking & Mobile Banking - System Maintenance Scheduled for Tuesday, May 21, 2pm – 10pm Consumer Online Banking and Mobile Banking may not be available on Tuesday, May 21, 2:00 pm – 10:00 pm Hawaii Time due to system maintenance. As an alternative, you may use TSB Phone Banking by calling 1-800-951-8418. We apologize for the inconvenience. |
| 01/05/2024: Open a new Checking, Savings, or Certificate of Deposit Online in 5 minutes. Open a new Checking, Savings, or Certificate of Deposit online by logging into Online or Mobile Banking and clicking on the "Open an Account" link. If you have any questions, please contact us at 1-800-951-8418, option 4. |
| 06/06/2023: UPDATE - New Login Security Feature Now Available Effective June 6, Mobile Banking App and Online Banking were enhanced with an identity verification feature to help guard your personal information and online financial activity. You will be asked to register on your first login to Mobile Banking App or Online Banking. Just follow the instructions on the screen - it’s fast and easy! Registration through Mobile Banking App: • You’ll be asked to provide your mobile phone number and will be sent a one-time passcode via text message to complete the registration process. • Thereafter, a one-time passcode will only be required when additional authentication is required. OR Registration through Online Banking: • You’ll be asked to provide your mobile phone number (to receive the one-time passcode by text message). If you don’t have a mobile phone number, provide your home phone number (to receive the one-time passcode by phone call). • The next time you login after you register for the service, you will be sent a one-time passcode to complete the authentication process. • Thereafter, a one-time passcode will only be required when additional authentication is required. If you have any questions or need assistance, please call our Electronic Banking Services team at (808) 946-1400 or send us a Secured Contact Us Form. |
| 10/19/2022: Mobile Banking App - New Mobile Deposit Enhancements Depositing a check to your TSB account, just got more convenient: Now available for personal and business checking and savings accounts. The mobile deposit screen will display your available deposit limit before you make the deposit. Learn More |
| 4/6/2022: Zelle® does not report transactions made on the Zelle Network® to the IRS. Zelle® does not report any transactions made on the Zelle Network® to the IRS, even if the total is more than $600. The law requiring certain payment networks to provide forms 1099K for information reporting does not apply to the Zelle Network®. If payments you receive on the Zelle Network® are taxable, it is your responsibility to report them to the IRS. If you have any questions about your tax obligations, please consult with a tax professional. |
